Accounts & Multiple Accounts

[Takoma]

I have a question for you all

Where I work there are 3 other people who play the Emu as I do, on top of this we all log in to the forums at work during our dinner hours.
Now one of us has been banned for having multiple IP's against there account, yet they know for definate that they do not operate any other accounts. They only have 1 account and yet they are banned.
Is it possible that due to the fact 4 of us work together and use the forums from work that this could ban his account?
I have a multihousehold account which was authorised as my wife and son play along side when I play.
Another person here has a multi household account due to him and his partner playing online together.
Thats 2 people of the 4 on multi households but 2 not on multi but loggin in at the same location to access forums.
Is this a banable offence as I thought it was only the game system that had this restriction not the forums??
Can we please have a clarification on this an if possible can my work colleague have his single account un-banned.
He submitted a ticket over a week ago but still has had no confirmation as to when the ticket will be looked into or resolved. A note to say that the issue would be looked into within 14 days (or whtever is deemed appropriate) would be nice, but nothing is a little strange.

Can anyone please help with this?

[oehk]

I have a question for you all

Where I work there are 3 other people who play the Emu as I do, on top of this we all log in to the forums at work during our dinner hours.
Now one of us has been banned for having multiple IP's against there account, yet they know for definate that they do not operate any other accounts. They only have 1 account and yet they are banned.
Is it possible that due to the fact 4 of us work together and use the forums from work that this could ban his account?
I have a multihousehold account which was authorised as my wife and son play along side when I play.
Another person here has a multi household account due to him and his partner playing online together.
Thats 2 people of the 4 on multi households but 2 not on multi but loggin in at the same location to access forums.
Is this a banable offence as I thought it was only the game system that had this restriction not the forums??
Can we please have a clarification on this an if possible can my work colleague have his single account un-banned.
He submitted a ticket over a week ago but still has had no confirmation as to when the ticket will be looked into or resolved. A note to say that the issue would be looked into within 14 days (or whtever is deemed appropriate) would be nice, but nothing is a little strange.

Can anyone please help with this?

I agree about needing clarification. My son and I both play. He also logs on while at his mothers house, and I visit the forums from many different IP's including my phone (so various wifis). So when he logs on today at my house, are we both going to be banned? Yikes!