John_DuMar wrote: Still waiting for an update on this /deathcount, skill loss bug
Yep me too, lets keep this on top if possible. So... here's what i can provide... my trail of CSR contact on the issue. Lets hope this helps others as well as myself, and MABEY Arjun is on the case of the post he
So it begins, my initial ticket to the CSRs:
Ticket Id: 1697240
I'm a jedi and today, right before I was about to log i was was killed somehow, I was swooping home and the game froze, and crashed, and apon returning (restart) I was dead, and in my spacial window was the message: "You have 2 tracked deaths"
2??!
I have not died since the patch and only once pre-"no permadeath", so this number was a suprise. Please help me before this goes on too long, I'm here and looking for some personal attention to this pressing issue
and... my first responce:
Comment Id: 2987143
From: CS Agent
Greetings,
I am very sorry to hear of your trouble. It is caused by logging out or being disconnected from the server when you are dead. Then logging back in at a later time. It is counting a death at the time of death and one when you log back in. This is a known issue and the developement team is working very hard to resolve it. Sadly we have no way to reset the death or change the amount you have at this time. I do suggest you keep this in mind and are very careful to avoid getting into the danger zone with deaths.
CSR RodH
I respond here:
Comment Id: 2988605
From: (insert my jedi name here)
I have read on the jedi forums many cases where other player-jedi have had their deaths refunded to them. I can quote those instances and were it just one report of it happening, I might consider myself out of luck and the report of death-refund a bogus one. However, several accounts have been made and I must insist that we do something to rectifty this problem.
I have never died, mostly due to my great care in avoiding trouble, but the fact of the matter is this problem gives me only two problems as currently stands.
1. Stop playing my jedi for whatever lenght of time it takes for developers to address this "known issue". Since I have no idea how long that could possibly be due to the Developer's insistance on keeping us in the dark about this sort of bug, so that leaves me dangling.
2. Continue to play my jedi, hoping that this issue does not repeat itself in the near future, adding ANOTHER 2 deaths to my count, making it 4 counts from 2 freezes (are the freezes ANOTHER known issue?), and with the roports of "/deathcount" not reporting correctly anyhow, who knows when I'll lose skill based on this problem.
Neither option seems fair nor reasonable. I sugguest another alternative. Refund 1 of the 2 deaths I have received due to the freeze, and I can continue to play the way I was meant to, without the damoclean sword of randome freezes coupled with double death peanalty hindering my hard work and progress.
Thank you for your time. I'll keep this open until we reach resolution.
-X
Here is a new CSR's response, and I can't help but not the subtle sarcasm in the way he puts the word refund in quotes. From this response I can gather that the general feeling from the CSRs is: "Tough luck sucker".
Comment Id: 2988755
From: CS Agent
Greetings (insert jedi name here), I am CSR-ChrisC. Unfortunately, we do not "refund" Jedi Deaths. If any have stated that this is the case they are mistaken in their understanding of the system involved. There have been some cases where the death tracking system was not working properly and caused them to lose a skill that it should not have. In those cases, help was issued, but at no time was a death "refunded". We can not take away deaths in that manner. The system however will decay any deaths that you have over time. Any deaths that your character had is removed from the track seven days after it occured, so they should "refund" themselves naturally. I apologize for any inconvenience this situation has caused, and appreciate your patience and understandind. Thank you for playing Star Wars Galaxies, and have a GOOD day.
My next rebutal:
Comment Id: 2988921
From: (insert jedi name here)
Again, unacceptable. I do not appreciate being your guniea-pig for testing a system that is flawed and punishes the players for things they couldn't have possibly prevented. If there is not a way to refund the deaths then I highly sugguest the developers INVENT a way.
Do you feel that it is fair that I should have to wait around for a week or two weeks in this case to play my character?
Save your apology, my patience has evaporated along with my understanding. I expect RESULTS and SERVICE for this game which I PAY for! I look forward to your responce.
-X
Ok... thats all I have so far. It's 5:30 PM here in California and I'll continue to update the list of responses as receive them. I'm not sure how many more I'll get as I have a feeling the CSR's main function in the area of "Customer Service" is to "stonewall" players while the Developers scramble cover their rears, because if they admit fault openly on this issue and do the right thing, they might have to do the right thing next time too, and the last thing they want is having to eat crow on a regular basis for lousy coding that escaped Test Center un-noticed.
Arjun... pay attention man, and please get Thunderheart involved. I'm sure I speak for lots of people when i say that the Jedi community is tired of being not only gimped, but plagued by problems that are seemingly irriversable.
-SlavegirlX
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