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Re: Issues with skill loss and /deathcount
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John_DuMar
Wing Commander
Posts: 490
Registered: 06-26-2003


John_DuMar

Reply 31 of 63

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Striker logging a ticket does nothing but get a reply quoting the knowledge base and a claim that all is working as intended. 
03-02-2004 07:40 AM  

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Re: Issues with skill loss and /deathcount
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HoTron-rex
Jedi
Posts: 1551
Registered: 06-26-2003


HoTron-rex
PA: KGB
Server: Bloodfin

Reply 32 of 63

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thank you Striker, your updates are always helpful for the community to get some real good work done here.
 
Arjun, you got a comment on this?  hello?  this is your thread...  Something tells me the devs need to know about this one, and I'm sure the players would like to at least know that you've brought the issue up with the devs...

------------------------------------------
High Chancellor- KGB SWG
Hotron - Master Riflewoman, Master Pikeman
Nereus - Master Doctor, Master Politician
Ysaanne - Secretist Extraordinaire
03-02-2004 10:41 AM  

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Re: Issues with skill loss and /deathcount
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Striker505
SWG Ensign
Posts: 184
Registered: 07-17-2003


Striker505

Reply 33 of 63

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John_DuMar wrote:
Striker logging a ticket does nothing but get a reply quoting the knowledge base and a claim that all is working as intended. 



I disagree.  Everyone gives the CSRs a bad rap.  As a follow-on to my post, I was met by an in-game CSR (CSR-Chrisg) not 15mins ago.  He had the logs of the incident, and agreed I only had three tracked deaths, and that I should not have lost the skill box.  He then proceeded to give me back the Jedi xp I lost.  I talked with him, and from his understanding, there is no 'second' death counter.  It's just a bug that is affecting different Jedi and they have submitted it to development/QA to look at. 

This issue was taken care of in a little over 24 hours from when I originally posted the ticket.  I work IRL doing software consulting, and in my book, that's an outstanding response time - given the hundreds of tickets I'm sure these guys get each day.

My suggestion to Jedi - It's a known bug.  As soon as you clone, take a screenshot of the system message saying you have X tracked deaths, and have lost X skill box.  Immediately report the ticket in the customer service logs.  Give the approximate time of the incident (this is why I leave my clock on in my chat window).  It will help them localize the problem in the logs.

It's in development - maybe something will come out with Patch 7 or as a hotfix.  Hey - it beats permadeath.

Kudos to the CSRs for a quick response!

 

Kaytia Windwalker

Master Armorsmith

Master Smuggler

Initiate (4-1-3-2 - Thanks for the fix!)

03-02-2004 11:10 PM  

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Re: Issues with skill loss and /deathcount
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GrafBenDa
Jedi
Posts: 702
Registered: 07-06-2003


GrafBenDa
PA: Obsidian Fear
Server: Lowca

Reply 34 of 63

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Striker, you got an understanding CSR...here is my experience
 
I lost a skill box to this bug, Force Power II.   I filled out a CSR ticket and included in the message I had taken a screenshot for verification purposes.  The CSR responded that they could not help me and that I should fill out a bug report on this matter. 
 
I then responded with an add comment to my original CSR ticket and again told them I had a screenshot.  The CSR then said that there was no way to verify that I had died and they could not give back exp.  What a lie!  I now see that they can verify if they show desire.
 
I am going to see if I can get my exp returned again
03-03-2004 03:38 AM  

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Re: Issues with skill loss and /deathcount
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Jeren_Sehn
Jedi
Posts: 988
Registered: 06-30-2003


Jeren_Sehn
PA: Pax Veritas (PV)
Server: Chilastra

Reply 35 of 63

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The CSR's I am dealing with have said that they were authorized to give me the XP back, though I have not yet been able to meet up with them in game to get it.


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03-03-2004 12:22 PM  

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Re: Issues with skill loss and /deathcount
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GrafBenDa
Jedi
Posts: 702
Registered: 07-06-2003


GrafBenDa
PA: Obsidian Fear
Server: Lowca

Reply 36 of 63

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I still can't get a CSR to return my exp, I am current in chat with CSR-JoseO and no luck so far.   He is under the impression that exp can not be returned
03-03-2004 02:08 PM  

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Re: Issues with skill loss and /deathcount
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GrafBenDa
Jedi
Posts: 702
Registered: 07-06-2003


GrafBenDa
PA: Obsidian Fear
Server: Lowca

Reply 37 of 63

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update:
 
I just had my experience restored and the CSR told me that this is considered a prioty bug by the development staff and they are working on this problem.  Anyone that loses experience to this bug will have it restored
 
So good news for us, hopefully this bug will be no more soon!
03-03-2004 05:58 PM  

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Re: Issues with skill loss and /deathcount
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xwingkiller1
SWG Chief Petty Officer
Posts: 347
Registered: 07-26-2003


xwingkiller1
PA: HOOD
Server: Corbantis

Reply 38 of 63

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WOOHOOO!
now i don't have to hide anymore! back to the grind!

Tica Emipago
Master brawler/Master TK/ Master swords
Skills Mastered:
Medic, Doctor, Combat Medic, Scout, Marksman, Teras Kasi, Creature Handler, Entertainer, Musician, Image Design, Artisan, Squad Leader, Rifleman, Brawler, Swordsman, Architect, Smuggler....'wink'
03-03-2004 07:27 PM  

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Re: Issues with skill loss and /deathcount
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JediNerfherder
SWG Petty Officer
Posts: 364
Registered: 02-18-2004


JediNerfherder

Reply 39 of 63

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Reading over peoples reports on this, it makes me wonder if they tied in the skill loss zone with the newbie auto-insurance expiring by mistake.  After all if you ever tested the death system when permadeath was still active, soon as you lost newbie insurance you lost everything.
 
Anyone ever had the decay system work? (I.E. get 7-8 deaths without a skill loss because the death decay actually worked)
 
 
03-03-2004 11:24 PM  

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Re: Issues with skill loss and /deathcount
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John_DuMar
Wing Commander
Posts: 490
Registered: 06-26-2003


John_DuMar

Reply 40 of 63

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So if I were to put in a CSR ticket now about this problem I would get my xp back?
 
03-04-2004 10:43 AM  

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Re: Issues with skill loss and /deathcount
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Striker505
SWG Ensign
Posts: 184
Registered: 07-17-2003


Striker505

Reply 41 of 63

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John_DuMar wrote:
So if I were to put in a CSR ticket now about this problem I would get my xp back?
 



You should - they know about it.

Kaytia Windwalker

Master Armorsmith

Master Smuggler

Initiate 4-1-3-2

03-04-2004 10:59 AM  

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Re: Issues with skill loss and /deathcount
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HoTron-rex
Jedi
Posts: 1551
Registered: 06-26-2003


HoTron-rex
PA: KGB
Server: Bloodfin

Reply 42 of 63

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JediNerfherder wrote:
Reading over peoples reports on this, it makes me wonder if they tied in the skill loss zone with the newbie auto-insurance expiring by mistake.  After all if you ever tested the death system when permadeath was still active, soon as you lost newbie insurance you lost everything.
Anyone ever had the decay system work? (I.E. get 7-8 deaths without a skill loss because the death decay actually worked)
 



thats a great point about the newbie deaths.  hope someone actually reads this and looks into it.  this could be the result of the problems

------------------------------------------
High Chancellor- KGB SWG
Hotron - Master Riflewoman, Master Pikeman
Nereus - Master Doctor, Master Politician
Ysaanne - Secretist Extraordinaire
03-04-2004 04:05 PM  

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Re: Issues with skill loss and /deathcount
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Ossoi
Jedi
Posts: 2868
Registered: 07-05-2003


Ossoi
PA: The Regulators

Reply 43 of 63

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i had 2 tracked deaths...3rd death skill loss, 4th death skill loss, 5th death skill loss
 

Lineage2 - Sieghardt Level 6x Abyss Walker TheRegulators
03-05-2004 06:38 AM  

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Re: Issues with skill loss and /deathcount
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PukeSkywhacker
Wing Commander
Posts: 528
Registered: 07-08-2003


PukeSkywhacker

Reply 44 of 63

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I just lost my Padawan box today after my THIRD tracked death...after I cloned, it still says "You currently have 3 tracked deaths." after the /deathCount command.  Does anyone here know a CSR personally or in the Tempest server that is willing to help me out with this?

Daris Lightwing *Professions forgotten*
Itokai * Jedi Knight, Lived through the Dark Times.
03-05-2004 04:38 PM  

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Re: Issues with skill loss and /deathcount
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Dajaan
SWG Lieutenant
Posts: 319
Registered: 10-08-2003


Dajaan

Reply 45 of 63

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*idea* i think i know why the counter is wrong!

have the devs check the zero (0) - it could possible be, that the deathtrack systems counts the stated 0 as number and therefore the first recorded death!

(just like eg. schematic 00 or toolbarSlot 00 are the first ones counted)

 

possible workaround: set the counter to (-1) at "0 recorded deaths"

 

*just a thought*

"in Yoda we trust"
03-07-2004 04:33 AM  

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