Public Announcement - 04/15/2012

[CatLadyMeow]

I changed my password, and it required me to log in again (luckily I had not closed this page) and it would not take the new password. I tried it 5 times and then it said I had to wait 15 minutes. I decided waiting to try again was not worth it, obviously something was wrong. What can I do to change this again? I would hate to get locked out of the game because of this.

[Vlada]

You are able to log on forums so you can use SWGEmu - pass change to change your password.

[RowdyGowdy]

You are able to log on forums so you can use SWGEmu - pass change to change your password.

Will do...

[Lobreeze]

so wipe huh?

[THEXMAN]

Needed to update my password anyways.

[spima]

what happend to the password change site ? it continuesly tells me that my "old" password is inncorrect (which is kinda weird cause it is allready filled in automatically) and so i cant change my password. and the login server doesnt let me in with the "old" password.
i allready tried resetting the password and it still doesnt work.

rgds, richard

[Vlada]

what happend to the password change site ? it continuesly tells me that my "old" password is inncorrect (which is kinda weird cause it is allready filled in automatically) and so i cant change my password. and the login server doesnt let me in with the "old" password.
i allready tried resetting the password and it still doesnt work.

rgds, richard

1. You need to reset your pass
2. Log on forums with the pass you get in the email
3. Then change it after that using: SWGEmu - pass change
4. And verify that it was successful by re-logging on forums and logging in game.
4.1. If you cant log on forums, repeat the whole process
4.2. If you can log on forums but not in game, just repeat number 3

[wrrlykam]

I had no email, my old password was still working fine on the 19th. Changed my old password anyway just to be safe.

[spima]

hello vlada, thx for fast response.
i did:
1. log out
2. try to log in with wrong pw do get the message to get the password reset
3. followed both mails
4. go to the page you linked
5. typed in new password 2 times and the capthca (username and the old password are prefilled)

-> message appears: The current password you entered was invalid or did not match the password on file. This field must be completed.

any idea ?
rgds, richard

[TheSpidy]

i have exactly the same problem, no matter if i copy paste the password or type it. also...
am i the only one with trouble passing the humanity check? its very difficult for me...

cheers

hello vlada, thx for fast response.
i did:
1. log out
2. try to log in with wrong pw do get the message to get the password reset
3. followed both mails
4. go to the page you linked
5. typed in new password 2 times and the capthca (username and the old password are prefilled)

-> message appears: The current password you entered was invalid or did not match the password on file. This field must be completed.

any idea ?
rgds, richard

[gordonh]

It sounds like the original pass field is being filled in my your browser and it's using the wrong one.

[Vlada]

Try using one of the old passwords.

[AZIronman]

Is the PW changer page thing supposed to prompt a captcha?

[Vlada]

Send an email to support@swgemu AZ.

[AZIronman]

Send an email to support@swgemu AZ.

I did, it didn't help at all