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Thread: Clone Wars, The Exploit... A sense of normalcy

  1. #46
    And another continuation of the chain. Lets go peeps!
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  2. #47
    SWGEmu Admin Lolindir's Avatar
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    Quote Originally Posted by neutrineaux View Post
    Also, when banning or otherwise penalizing someone, cutting off their access to site communications makes it very difficult for the banned individual to attempt to rectify any misunderstanding or error. At least leave them their private message access for a while.
    Your SWGEmu account isn't connected with our support. Even when banned, you can contact live support on this page. You also have access to the top of our forum, where you have access to support via tickets. To send in a ticket, you will have to make an account for that, since that system is separate form the forum/game account.
    Lolindir
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  3. #48
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    Thanks to anyone who followed the chain, we are making it very close to target.
    While yesterday it looked like we wouldn’t make it.

    I’m adding another donation, keep up the chain!
    Ingame: Enmor\Hatchi\ Atlante/ Wenmor/ Endore/ Shaamus/ Metroid
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  4. #49
    Quality Assurance Farelli's Avatar
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    Quote Originally Posted by Awila View Post
    Just donated to the cause!
    Quote Originally Posted by divlas View Post
    If you give, I give.

    Let’s make a chain!
    Quote Originally Posted by Misk Brebran View Post
    Continuing the chain

    Show your love for the project! Who’s next
    Quote Originally Posted by speeque View Post
    And another continuation of the chain. Lets go peeps!
    Quote Originally Posted by divlas View Post
    Thanks to anyone who followed the chain, we are making it very close to target.
    While yesterday it looked like we wouldn’t make it.

    I’m adding another donation, keep up the chain!
    Wow! Thanks to everyone who responded to my request. We appreciate the support.
    Farelli
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  5. #50
    Done. Goal met. ;P

  6. #51
    Quality Assurance Farelli's Avatar
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    Quote Originally Posted by Permetheus View Post
    Done. Goal met. ;P
    Yes, I see that. Well done everyone!
    Farelli
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  7. #52
    Dedicated Misk Brebran's Avatar
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    Quote Originally Posted by Permetheus View Post
    Done. Goal met. ;P
    Whoop!
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  8. #53
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    Quote Originally Posted by lordkator View Post
    I can't tell you the details

    *won't.

    long live the reich.

  9. #54
    Junior Member neutrineaux's Avatar
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    You can send a ticket. The ticket system has some problems. For example, you receive an email reaponse, but you cannot reply to that. You must return to the ticket page. And (when banned?), the login does not seem to work properly there, so I ended up needing to open a new ticket and reference the previous ticket. It worked, but it did take a while to figure a work around.

    Let me inject that the CSR people have been uniformly nice and helpful. So this is in no way intended to disparage them in any way.

    I was not able to contact live support on this page, but that may have been a staffing issue. I understand you may not have 24/7 staffing for a volunteer project.

    So my suggestion is still to allow access to the site communications, at least for a while. Additionally, an improved ticket sysystem could further mitigate frustration in dealing with misunderstandings.
    neutrineaux

  10. #55
    SWGEmu Admin Lolindir's Avatar
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    If you can't reach us on our support tools, you will not reach us on the forum either. We would be on both, but the CSRs are far from as active on the forum as I am.
    Lolindir
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  11. #56
    Junior Member neutrineaux's Avatar
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    Quote Originally Posted by Lolindir View Post
    If you can't reach us on our support tools, you will not reach us on the forum either. We would be on both, but the CSRs are far from as active on the forum as I am.
    Just relating personal experience and suggestions from the customer side. It is a bit more challenging than I thought seemed desirable. Please feel free to consider or ignore.
    neutrineaux

  12. #57
    SWGEmu Admin Lolindir's Avatar
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    Thing is, just so everyone read this know it. If you leave a message to live chat when its offline, our CSRs will read it and come back to you
    Lolindir
    SWGEmu Admin

    SWGEmu is a non-profit, open source community project.
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  13. #58
    Junior Member neutrineaux's Avatar
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    Quote Originally Posted by Lolindir View Post
    Thing is, just so everyone read this know it. If you leave a message to live chat when its offline, our CSRs will read it and come back to you
    As I recall, I gave up when the “we aren’t online right now” appeared. I did not try leaving a message there, but moved on to try find my way through the ticket process. So good to know. Thanks.
    neutrineaux

  14. #59
    Member rwp389's Avatar
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    I am glad they cleaned everything up to make it more or less an "even" playing field. I did lose a hammer, and probably 50+M worth of attachments on duped resources clothing, but all in all its worth it, after the loss ill take a small break and come back playing refreshed. After a few month break everything seems new anyway. I feel bad for players who lost a few 100m but speaking from a player who lost 100M or so, im glad to see the items go. It was very difficult grinding credits at the keyboard and watching all these players afk elders and top end mobs. sorry for those who lost who are legit, its a tough one to swallow.
    Lonstetti Gorhime
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  15. #60
    Nice work - i don't envy you folks but this will only make 1.0 better moving forward - that is what everyone needs to focus on.

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