Closed Thread
Results 1 to 9 of 9

Thread: Partial System Outage - 2019-03-11 23:27 UTC

  1. #1
    Developer
    Join Date
    Sep 2011
    Location
    New York, NY
    Posts
    1,594
    Play Stats
    Inactive

    Partial System Outage - 2019-03-11 23:27 UTC

    Our hosting provider had to do maintenance on two switches that connect one of our servers to the internet. We're running kubernetes to manage our services and apparently it did not handle the outage well we lost the Forums, TC-Prime, TC-Nova and Jenkins.

    I fixed it as soon as I woke up this morning.

    I apologize for that, I'll dig in this weekend and see if there is a way to make the recovery more automated.
    LordKator
    Developer

    lordkator@swgemu.com | www.swgemu.com
    SWGEmu is a non-profit, open source community project.
    SWGEmu FAQ | Install SWGEmu | Report Bugs

  2. #2
    SWGEmu Admin Lolindir's Avatar
    Join Date
    Jul 2011
    Location
    Norway
    Posts
    12,573
    Play Stats
    Inactive
    So you poked it?
    Lolindir
    SWGEmu Admin

    SWGEmu is a non-profit, open source community project.
    How to report bugs | Mantis (Bug Tracker) | Live Support
    Install SWGEmu | Fix SWGEmu | Submit a ticket

  3. #3
    Newbie
    Join Date
    Mar 2019
    Posts
    2
    Play Stats
    Inactive
    Is this why registration for new accounts is down? My friend was gonna try swgemu today but is getting an error message when trying to create an account on the site...

  4. #4
    Developer
    Join Date
    Sep 2011
    Location
    New York, NY
    Posts
    1,594
    Play Stats
    Inactive
    Quote Originally Posted by imperio59 View Post
    Is this why registration for new accounts is down? My friend was gonna try swgemu today but is getting an error message when trying to create an account on the site...
    Nope, if they keep getting errors they can open a support ticket.
    LordKator
    Developer

    lordkator@swgemu.com | www.swgemu.com
    SWGEmu is a non-profit, open source community project.
    SWGEmu FAQ | Install SWGEmu | Report Bugs

  5. #5
    QA (semi-active) Lorrianna's Avatar
    Join Date
    Apr 2007
    Location
    United Kingdom (formerly USA)
    Posts
    502
    Play Stats
    Inactive
    @LordKator, it would be interesting to know what the problem was in the container orchestration.

    Will you be able to share those findings?

  6. #6
    Newbie
    Join Date
    Mar 2014
    Posts
    6
    Play Stats
    Inactive
    basilisk is currently down... is this related?

  7. #7
    Newbie
    Join Date
    Mar 2019
    Posts
    1
    Play Stats
    Inactive
    Quote Originally Posted by lordkator View Post
    Nope, if they keep getting errors they can open a support ticket.
    I have the same problem. Registered with this account but cant login to the game. Same error as above.

  8. #8
    Developer
    Join Date
    Sep 2011
    Location
    New York, NY
    Posts
    1,594
    Play Stats
    Inactive
    Quote Originally Posted by Wixx View Post
    I have the same problem. Registered with this account but cant login to the game. Same error as above.
    If you registered the account you don’t need to go to registration again to login to the game.

    If you changed your password in forums but didn’t follow directions your password might not be in sync with the game server.
    LordKator
    Developer

    lordkator@swgemu.com | www.swgemu.com
    SWGEmu is a non-profit, open source community project.
    SWGEmu FAQ | Install SWGEmu | Report Bugs

  9. #9
    SWGEmu Admin Lolindir's Avatar
    Join Date
    Jul 2011
    Location
    Norway
    Posts
    12,573
    Play Stats
    Inactive
    If it is a password issue try to follow the steps under

    1.) Log off forums and close all game clients.
    2.) Reset password.
    3.) Wait 10 minutes.
    4.) Log on our forums.
    5.) Attempt to change your password from settings.
    6.) Try the game
    7a.) If you get a wrong pass message wait for another 10 minutes and try again. If it fails come to our live support.
    7b.) If you are able to log in game... Have fun.
    Lolindir
    SWGEmu Admin

    SWGEmu is a non-profit, open source community project.
    How to report bugs | Mantis (Bug Tracker) | Live Support
    Install SWGEmu | Fix SWGEmu | Submit a ticket

Closed Thread

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

     

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts