Clone Wars, The Exploit... A sense of normalcy

[neutrineaux]

You can send a ticket. The ticket system has some problems. For example, you receive an email reaponse, but you cannot reply to that. You must return to the ticket page. And (when banned?), the login does not seem to work properly there, so I ended up needing to open a new ticket and reference the previous ticket. It worked, but it did take a while to figure a work around.

Let me inject that the CSR people have been uniformly nice and helpful. So this is in no way intended to disparage them in any way.

I was not able to contact live support on this page, but that may have been a staffing issue. I understand you may not have 24/7 staffing for a volunteer project.

So my suggestion is still to allow access to the site communications, at least for a while. Additionally, an improved ticket sysystem could further mitigate frustration in dealing with misunderstandings.

[speeque]

And another continuation of the chain. Lets go peeps!

[divlas]

Thanks to anyone who followed the chain, we are making it very close to target.
While yesterday it looked like we wouldn’t make it.

I’m adding another donation, keep up the chain!

[Farelli]

Just donated to the cause!

If you give, I give.

Let’s make a chain!

Continuing the chain

Show your love for the project! Who’s next

And another continuation of the chain. Lets go peeps!

Thanks to anyone who followed the chain, we are making it very close to target.
While yesterday it looked like we wouldn’t make it.

I’m adding another donation, keep up the chain!

Wow! Thanks to everyone who responded to my request. We appreciate the support.

[Permetheus]

Done. Goal met. ;P

[Farelli]

Done. Goal met. ;P

Yes, I see that. Well done everyone!

[Misk Brebran]

Done. Goal met. ;P

Whoop!

[Lolindir]

If you can't reach us on our support tools, you will not reach us on the forum either. We would be on both, but the CSRs are far from as active on the forum as I am.

[neutrineaux]

If you can't reach us on our support tools, you will not reach us on the forum either. We would be on both, but the CSRs are far from as active on the forum as I am.

Just relating personal experience and suggestions from the customer side. It is a bit more challenging than I thought seemed desirable. Please feel free to consider or ignore.

[Lolindir]

Thing is, just so everyone read this know it. If you leave a message to live chat when its offline, our CSRs will read it and come back to you

[neutrineaux]

Thing is, just so everyone read this know it. If you leave a message to live chat when its offline, our CSRs will read it and come back to you

As I recall, I gave up when the “we aren’t online right now” appeared. I did not try leaving a message there, but moved on to try find my way through the ticket process. So good to know. Thanks.

[rwp389]

I am glad they cleaned everything up to make it more or less an "even" playing field. I did lose a hammer, and probably 50+M worth of attachments on duped resources clothing, but all in all its worth it, after the loss ill take a small break and come back playing refreshed. After a few month break everything seems new anyway. I feel bad for players who lost a few 100m but speaking from a player who lost 100M or so, im glad to see the items go. It was very difficult grinding credits at the keyboard and watching all these players afk elders and top end mobs. sorry for those who lost who are legit, its a tough one to swallow.

[OrumLeader]

Nice work - i don't envy you folks but this will only make 1.0 better moving forward - that is what everyone needs to focus on.

[bobbyrfletcher]

Good work. Continue on the same way

[smerconish]

I'm really excited about some of the recent work that has been done. I've sliced off the occasional donation to you guys to show a little support. Can we get a sense of when we'll be able to roll? I've been away from the game for quite some time - and was eagerly anticipating a launch. It's been quite some time since the "abandon JTL and we're almost there" announcement. I can't code, and wouldn't presume to know how to test your commits etc. Best I can do is be supportive and toss you the occasional bone. Mind giving us a sense of when we can expect the party to start? Anxious to come back but want it to be fresh and meaningful. Thanks guys