I disagree. She was doing what any LOYAL friend would do. Was it the smartest thing to do in this situation? Probably not. But I will not fault her for defending her friend.
You guys all seem to think you're owed something here. Tell me again how much you are paying for this? What service you expect from them? If you think you can do better then knock yourself out. Otherwise let it die already. Esmecat contributed way more to this being an issue in my opinion. Thats exactly what I'm typing is as well. My opinion with my main toon name plastered in my sig, not hiding behind a forum name.