Server downtime 10/18/11

[argonyxon]

ooo just read vladas post.... i hope they can recover

[soldierboy]

There is a small window of opportunity to work with between the time-zones of Spain and the continental United States. The reason no ETA is posted is because we do not know the full extent of time that needs to be taken. Please just be patient.

Current time in Denver 5:28am Current time in Madrid 1:28pm
What time do the Denver offices open and what time do the offices close in Spain?

[swedefrog]

Just read "story of Rodd" good god it darn well makes you want to play.....

But ill wait until hell freezes if i have to

[Superjebus]

There is a small window of opportunity to work with between the time-zones of Spain and the continental United States. The reason no ETA is posted is because we do not know the full extent of time that needs to be taken. Please just be patient.

Thankyou Revnais for the info. I now understand the timing issues involved.

So if progress will come, it will come sometime in the afternoon as per GMT/Euro time?

[Vlada]

So if progress will come, it will come sometime in the afternoon as per GMT/Euro time?

Well, I'm waiting on any kind of info right now. As soon as i know more ill post it here.

[bazweller]

Well, I'm waiting on any kind of info right now. As soon as i know more ill post it here.

/Kowtow

Appreciated Vlada

[Vlada]

OK, this is what i have atm...

[14:13] <%Vlada> You can recover Lib?
[14:13] <@oru> yeah we are working on it
[14:13] <@oru> there is only a slight chance though
[14:13] <%Vlada> OK, how long? 
[14:13] <%Vlada> tonight, tomorrow, 2 days
[14:14] <@oru> no idea
[14:19] <@oru> it takes so long because we want to make sure we will have more attempts to fix it

Apparently not much. But its better than nothing.

[Domo321]

I'd rarther have a small chance of not having a wipe and waiting it out rarther than starting from scratch. Thanks for the updates.

[refreund]

I'd rarther have a small chance of not having a wipe and waiting it out rarther than starting from scratch. Thanks for the updates.

I wouldn't. But I don't have a choice, hehe.

[kxrider235]

Okay folks after reading alot of posts I have a few thoughts. None of this is aimed at any of the SWGEmu Dev's or anyone else.

1. People seem to be more concerned with losing their toon than WHY the HDD crashed in the first place.
Being a computer junkie with network knowledge I have never heard of multiple drives in a RAID array going bad @ the same time. I have spoken with people who have MANY years in the server/network enviroment and they have never heard of such a thing either. They have stated that IF 1 drive shows signs of starting to fail you should replace all the drives just to be safe. They also stated that every server they have ever worked on runs some form of HDD monitoring software and servers running this software have never had an actual crash. SO..... Your toons should be the lease of your worries. If the Dev's can save them then fine, If not O-Well.
2. This should be bringing up some serious concerns about our current provider.
Not only HOW did we manage to lose both HDD's BUT how were there no issues detected by our host??

And finally.. After spending 30 min or so doing search after search concerning multiple HDD failures at the same time the only logical answer seems to be a physical issue. More specifically a power issue. The most common (as we all should know) either a surge, brown out or a faulty power supply would all result in possible multiple failures. Multiple failures in a defect free functioning system are nearly unheard of.

Just my thoughts. I know many of these topics have been discussed in this thread but I hope the SWGEmu team takes a serious look at how this could have possibly happened.

Thank you to all the Dev's and support teams. I know you are doing your best. Thank you for all your hard work. Especially the messangers, yours is probably the hardest job dealing with us in here.

[pre-cu ftw]

Okay folks after reading alot of posts I have a few thoughts. None of this is aimed at any of the SWGEmu Dev's or anyone else.

1. People seem to be more concerned with losing their toon than WHY the HDD crashed in the first place.
Being a computer junkie with network knowledge I have never heard of multiple drives in a RAID array going bad @ the same time. I have spoken with people who have MANY years in the server/network enviroment and they have never heard of such a thing either. They have stated that IF 1 drive shows signs of starting to fail you should replace all the drives just to be safe. They also stated that every server they have ever worked on runs some form of HDD monitoring software and servers running this software have never had an actual crash. SO..... Your toons should be the lease of your worries. If the Dev's can save them then fine, If not O-Well.
2. This should be bringing up some serious concerns about our current provider.
Not only HOW did we manage to lose both HDD's BUT how were there no issues detected by our host??

And finally.. After spending 30 min or so doing search after search concerning multiple HDD failures at the same time the only logical answer seems to be a physical issue. More specifically a power issue. The most common (as we all should know) either a surge, brown out or a faulty power supply would all result in possible multiple failures. Multiple failures in a defect free functioning system are nearly unheard of.

Just my thoughts. I know many of these topics have been discussed in this thread but I hope the SWGEmu team takes a serious look at how this could have possibly happened.

Thank you to all the Dev's and support teams. I know you are doing your best. Thank you for all your hard work. Especially the messangers, yours is probably the hardest job dealing with us in here.

Good post.

[refreund]

Okay folks after reading alot of posts I have a few thoughts. None of this is aimed at any of the SWGEmu Dev's or anyone else.

1. People seem to be more concerned with losing their toon than WHY the HDD crashed in the first place.
Being a computer junkie with network knowledge I have never heard of multiple drives in a RAID array going bad @ the same time. I have spoken with people who have MANY years in the server/network enviroment and they have never heard of such a thing either. They have stated that IF 1 drive shows signs of starting to fail you should replace all the drives just to be safe. They also stated that every server they have ever worked on runs some form of HDD monitoring software and servers running this software have never had an actual crash. SO..... Your toons should be the lease of your worries. If the Dev's can save them then fine, If not O-Well.
2. This should be bringing up some serious concerns about our current provider.
Not only HOW did we manage to lose both HDD's BUT how were there no issues detected by our host??

And finally.. After spending 30 min or so doing search after search concerning multiple HDD failures at the same time the only logical answer seems to be a physical issue. More specifically a power issue. The most common (as we all should know) either a surge, brown out or a faulty power supply would all result in possible multiple failures. Multiple failures in a defect free functioning system are nearly unheard of.

Just my thoughts. I know many of these topics have been discussed in this thread but I hope the SWGEmu team takes a serious look at how this could have possibly happened.

Thank you to all the Dev's and support teams. I know you are doing your best. Thank you for all your hard work. Especially the messangers, yours is probably the hardest job dealing with us in here.

most of us don't know much about networking and server ops, so we naturally gravitate towards what we do know... our characters hehe. glad there are ppl that do know more to really try and solve the root cause.

[Dasme]

Okay folks after reading alot of posts I have a few thoughts. None of this is aimed at any of the SWGEmu Dev's or anyone else.

1. People seem to be more concerned with losing their toon than WHY the HDD crashed in the first place.
Being a computer junkie with network knowledge I have never heard of multiple drives in a RAID array going bad @ the same time. I have spoken with people who have MANY years in the server/network enviroment and they have never heard of such a thing either. They have stated that IF 1 drive shows signs of starting to fail you should replace all the drives just to be safe. They also stated that every server they have ever worked on runs some form of HDD monitoring software and servers running this software have never had an actual crash. SO..... Your toons should be the lease of your worries. If the Dev's can save them then fine, If not O-Well.
2. This should be bringing up some serious concerns about our current provider.
Not only HOW did we manage to lose both HDD's BUT how were there no issues detected by our host??

And finally.. After spending 30 min or so doing search after search concerning multiple HDD failures at the same time the only logical answer seems to be a physical issue. More specifically a power issue. The most common (as we all should know) either a surge, brown out or a faulty power supply would all result in possible multiple failures. Multiple failures in a defect free functioning system are nearly unheard of.

Just my thoughts. I know many of these topics have been discussed in this thread but I hope the SWGEmu team takes a serious look at how this could have possibly happened.

Thank you to all the Dev's and support teams. I know you are doing your best. Thank you for all your hard work. Especially the messangers, yours is probably the hardest job dealing with us in here.

i agree with this.. we should be prioritizing figuring out WHY and HOW this happened and have character restoration as our second priority, not the other way around.

[refreund]

i agree with this.. we should be prioritizing figuring out WHY and HOW this happened and have character restoration as our second priority, not the other way around.

we should be? or the devs should be? the devs definitely ARE thinking about this. we can offer suggestions, but not much else.

[argonyxon]

cmon oru!! A magyarok szamitanak rád!! Tudjuk h menni fog! :-D