Quote Originally Posted by lordkator View Post
At this point, all bulk actions are complete for this event.

The staff has discussed the next steps and decided to return ADK's, Resource deeds, and self-powered harvester back to tradeable.

Thank you for your patience as we progressed through this process.

As always, if you see something, say something. We do not ban based on rumors; we use data, however, sometimes a hint can make it easier to dig a bit deeper and discover data that supports action.

Also, I'd like to address a misunderstanding about the Eye of Sauron; this system provides data and alerts to humans investigating and making decisions based on their investigations.

EoS does not do auto-bans. Even if it eventually does come to that, we will always have the CSR team review every action.

Banning a person is a serious thing impacting players and the community at large. We treat each ban with deep respect. Our automation is not a substitute for the human empathy and intuition required to make each ban decision.

Our CSR team is governed by our Terms of Service and focused on keeping our community fair, safe, and clean for our combined long-term enjoyment.

Nice to hear. Suggestions to improve implementation of the spirit of this:

When sending a ban notice, don't sign it "Best Regards," or anything of the sort. At least in some cultures, that is just rude and gloating. "Sincerely" conveys consideration, empathy, and respect. You get the idea.

Also, when banning or otherwise penalizing someone, cutting off their access to site communications makes it very difficult for the banned individual to attempt to rectify any misunderstanding or error. At least leave them their private message access for a while.


Just thoughts. Consider at your leisure.