Vendors disappearing and possible Basilisk Rollback

[retto]

im smart enough not to load a vendor w acklay bones and high end loot lol

catch up

i didnt figure anyone had , im just bringing it into perspective for you .. that 3 day old toon is worth more to him than all your crap combined !

love , turd face

[ahoki]

i didnt figure anyone had , im just bringing it into perspective for you .. that 3 day old toon is worth more to him than all your crap combined !

love , turd face

acceptance is half the battle

[ahoki]

Or maybe I choose not to see the bad and see the good instead which btw there was more then the negative ........why acknowledge the trolls and turd faces :P
why come in and say they dont exist and werent here acting like that?

[bobsdesk]

a full wipe

When?

/10char

[Graveshadow]

Who is this being directed to ? I dont see anyone being rude to anyone here and I think we all know they do this for free and many posts have thanked them for doing it !

In saying that I have lost many many items myself 8 vendors full , and no I dont care about items , I do care about the time spent making them , sorry but 4 socketed stuff is a pain in the butt lol , so I do care , but if they cant fix it I will rebuild it , no complaining or whining , it is what it is, and knowing the community here thats exactly what people will do .
People are reporting what they see , vendor situation and what not , that is what TA has asked us to do .
I to am confused with this I scoured this thread trying to find who was being rude and did not see what this was pertaining to I just started out this week but I have played other games that ran on emulators and fully understand the dedication and selflessness that the developers and team provide to us so I briefly want to thank them for that but I will not put myself up to be a martyr with posts expressing how much I have sacrificed be in reality its the the providers that have sacrificed. So please when posting something like this please quote who or what you are referring to so that everyone understands what is so demoralizing.

[retto]

when?

/10char

soon (tm) ............................

[Jaws]

Rather than let this denigrate to flame-wars, or even comments about other crap (yes I appreciate the irony of me posting this), how about it stays a useful tool for TA for finding out if vendors are working or not working and start a different thread about how {gameplayTime <= enoughTime}

[Huntres]

I to am confused with this I scoured this thread trying to find who was being rude and did not see what this was pertaining to I just started out this week but I have played other games that ran on emulators and fully understand the dedication and selflessness that the developers and team provide to us so I briefly want to thank them for that but I will not put myself up to be a martyr with posts expressing how much I have sacrificed be in reality its the the providers that have sacrificed. So please when posting something like this please quote who or what you are referring to so that everyone understands what is so demoralizing.

Agreed and welcome to the game :)

[TheAnswer]

The disappearing cause of the old NPCs(vendors/shuttles/sps/etc..) has been identified and should stop happening from this restart on.

The items will be recovered some way or another, we are looking into how to do it as painless as possible.

[Joebob]

When?

/10char

Usually after I stand up, but apparently some people just lift a cheek and go in when they're still sitting.

[Aekzo]

The disappearing cause of the old NPCs(vendors/shuttles/sps/etc..) has been identified and should stop happening from this restart on.

The items will be recovered some way or another, we are looking into how to do it as painless as possible.

Nice work!

[sailorbard]

TA, I'd ask what was causing it, but if it's something need to know for security purposes that's cool.

[Huntres]

The disappearing cause of the old NPCs(vendors/shuttles/sps/etc..) has been identified and should stop happening from this restart on.

The items will be recovered some way or another, we are looking into how to do it as painless as possible.

You guys are the best !!

[FrankLoon]

TA, You da real MVP!

[Vlada]

Well here is an update.

Niff doesnt want Viagra
Scurb doesnt need it
I look good asking dumb questions
Our intern was way off
They managed to pinpoint what caused all of this in #dev channels
They are too excited to explain it to me, or they just think im too dumb to understand it
and last but not least, it will take some time to fix it.


I'm sure someone will dumb it down for all of us later.

[ahoki]

Well here is an update.

Niff doesnt want Viagra
Scurb doesnt need it
I look good asking dumb questions
Our intern was way off
They managed to pinpoint what caused all of this in #dev channels
They are too excited to explain it to me, or they just think im too dumb to understand it
and last but not least, it will take some time to fix it.


I'm sure someone will dumb it down for all of us later.

what niffer? I hear all the cool kids are doing it..... and SCURBY.....DONT LIE!!!

[FrankLoon]

So we can resume playing and drinking egg nog? Christmas saved again! How do you do it, Jesus?! You magnificent son of a gun!!!

[Jaws]

The disappearing cause of the old NPCs(vendors/shuttles/sps/etc..) has been identified and should stop happening from this restart on.

The items will be recovered some way or another, we are looking into how to do it as painless as possible.

You magnificent specimen of a human being.

[shilo]

Someone should make a player film about how The Answer saved Christmas!

[Graveshadow]

Someone should make a player film about how The Answer saved Christmas!
I like that idea!
On the first day of Christmas The Answer gave to me "fill in blank"

[stilgarfett]

The disappearing cause of the old NPCs(vendors/shuttles/sps/etc..) has been identified and should stop happening from this restart on.

The items will be recovered some way or another, we are looking into how to do it as painless as possible.

This is great news! Any plan for what we should do about missing trainers? The slots are still consumed so I can't place new.

[MaelDiablo]

We are not out off the woods yet. The shuttleport in Fanfar Dantooine disappeared. I mean the structure is still there, but you can't pick it as a destination on the travel terminal.

[TheAnswer]

We are not out off the woods yet. The shuttleport in Fanfar Dantooine disappeared. I mean the structure is still there, but you can't pick it as a destination on the travel terminal.

The issue was fixed during the last restart, shuttles/trainers/vendors that disappeared before that are not in the world, except static shuttles/sps, those are easy to regenerate.
We are working on solutions to bring the items back.

I'll post more in detail info tomorrow about what the issue was and how we will proceed from here.

[Aekzo]

The issue was fixed during the last restart, shuttles/trainers/vendors that disappeared before that are not in the world. We are working on solutions to bring the items back.

I'll post more in detail info tomorrow about what the issue was and how we will proceed from here.

Assumed as much; thank you again.

[ipalla]

Hey TA.. just adding in more info that may help you.
MISSING VENDOR ISSUE
All missing vendors in RiverView are pre-publish 6 vendors, mostly twileks.
Five of ten vendors placed by one merchant were missing. We did a troubleshooting test..
We remade four vendors.. placed 300 credits on them.. and none on another.
We DID NOT receive notification of vendor limit maxed out.
No email notifications for vendor working, not working due to no maintenance or no items on vendors.
We since removed the four test vendors.

SHUTTLEPORT NOT WORKING
Riverview simply re-deeded the shuttleport(s) and seems to work fine now.

Thanks for the opportunity to contribute and hope this helps narrow down the issue for you. Get some Sleep and you have the rest of 2015 to fix this.. lol

[shilo]

Scurb was able to bring back my vendors, but they are empty. I checked the galaxy wide vendor search, and none of my items are listed.

[stilgarfett]

I pulled and placed the shuttle in LIVE to Rebel again and it is now working.

[TheAnswer]

Scurb was able to bring back my vendors, but they are empty. I checked the galaxy wide vendor search, and none of my items are listed.

Dannuic added a quick patch to reinsert the vendor into zone, the problem is that the auction data(vendor data) was not readded because it needs separate function calls and that was not included in the patch. If you didnt touch the vendor and did anything else the vendor data should reappear on restart...anyhow let me try a post mortem on the issue.

There was an attribute added to all AI called despawnOnNoPlayerInRange during pub6(?). What this attribute does is despawn the creature in question when there are no players in range. The first issue was that all old creatures that didnt have it got this attribute defaulted to true, this is why you see only old NPCs bugging out(shuttles are considered NPCs aswell because SOE decided so).

Now comes the interesting part. The counter of in range players was bugged, so the despawning actually never triggered untill couple of restarts ago, this is due some changes in the order of objects being loaded on server startup. The function to decrease the in range player count of AI started being called more times than it should and it started triggering the despawning all these old creatures. This of course could never have happened on Nova because it doesnt have old NPCs.

The despawning from world of these creatures triggered a chain of events that made the issue escalate into a bigger mess.

The creatures despawning from world means the creatures got saved to the database without their planet/building info of where they are spawned, so that is a problem but the creatures were still in the database... or so we thought.

When only the bazaars existed, the code to delete the items and bazaar metadata only ran on server startup so thats the first thing I disabled before doing any restarts. At that point I also did the rollbacks to try and recover as much vendors as possible to their previous state but without going too far to avoid other potential issues.

Here comes one thing I missed that made the issue worse. When kyle added vendors to the system he also added the maintanence task, and, for some reason or another he added a piece of code that specifically deleted any vendor that was not in the world when this task triggered, so that meant all the vendors that were just despawned now were being deleted one by one when their maintanence task hit, this also deleted the vendor metatadata that you see in the bazaar listings or vendor listings. So even after the rollbacks we werent safe, the vendors were being deleted and we didnt know why untill I found the cause and disabled it in the last restart. Fortunately this specific code deletes the vendors but doesnt delete the items that they contain, so the items still remain in the database but without a vendor.

Now we are in state where we still have a bunch of vendors in the database with no position info, those are "easy" to recover, we can spawn them all in a common place and let their owners retrieve the items. But we also have completely missing vendors that got wiped when their maintanence task hit.

That problem is going to be solved in a different manner. First thing I did when noticing the whole disappearing issue was doing a backup of the entire thing, so even if the current basilisk database is missing those vendors, the data itself is in the backup and I am in the process of downloading that data locally(400GB...it will take a day or two).

Due to how BerkeleyDB works, it stores log files of all the modifications, this allows for catastrophic recoveries + rollbacks. But since we dont have infinite storage we only mantain the equivalent of the last 24 hours or so of this log.

So when I get this data downloaded what I will do is, frst, do the most possible aggressive rollback to find the point before this mess happened, it should be there because we killed the server before the 24h limit of the log files.

Then I am going to generate a list of vendors that are missing from current basilisk data. From this data I can also generate a list of the items that they contain and the owner of these items. With this list I will then be able to identify all the current missing items that got orphaned due to the maintanence task deleting them from current basilisk database.

I will be able to, for the vendors that completely got wiped from current basilisk, create special containers and reinsert their items and give them back to the vendor owners, this seems like the fastest task and one that involves less hacks and consequently less potential issues down the road.

That is just one example of what we can do, theres other options of course since the data is still in the backups, but we are leaning towards that for now.

I will focus on Shuttles/trainers after all this vendor mess. Shuttles can be redeeded to function so they are not a prioirty, I have yet to check the trainer code to see how to recover them easly, but it should not be a big issue either.

So as you can see, it has been a pretty interesting couple of days and we have lots of work still to be done.

Thank you for your patience and happy holidays!

[leeta]

Thanks for the heads up The Answer, thanks to you and the team for all of your hard work and happy holidays.

[diclarkio]

Excellent detailed answer. I was lucky, being so new I never lost anything... but I know those who did will appreciate all the efforts.

[dfink]

Thanks TA for this Great work! Incredible :-)

[oddwan]

/hi5! Stunned :)

[cubor]

Thanks for the detailed explanation TA.

We already knew that you guys will handle that one way or another.

Coffees on me :)

[shilo]

If you didnt touch the vendor and did anything else the vendor data should reappear on restart...

Thank you so much TA!!! I appreciate everything you, and the team are doing! I did however, put an item up for sale on those re-spawned vendors just to initiate them so they did not disappear on me. Since that involved touching them, will the items not appear now?

Thanks!

[Vlada]

Now you all know why he is called TheAnswer.

[cubor]

Now you all know why he is called TheAnswer.

wait, did he also the one who found out the "42" ? :p

[Vlada]

wait, did he also the one who found out the "42" ? :p

That was Deep Thought

[Fallon Noir]

Now you all know why he is called TheAnswer.
Indeed!

Thank you for all the time and work that's gone into solving this and other hiccups on the road to bring back the Galaxies we know and love.

[shilo]

just in case the people who know, miss this post since it will get buried pretty quickly.


If you didnt touch the vendor and did anything else the vendor data should reappear on restart...

Thank you so much TA!!! I appreciate everything you, and the team are doing! I did however, put an item up for sale on those re-spawned vendors just to initiate them so they did not disappear on me. Since that involved touching them, will the items not appear now?

Thanks!

[TheAnswer]

just in case the people who know, miss this post since it will get buried pretty quickly.



Thank you so much TA!!! I appreciate everything you, and the team are doing! I did however, put an item up for sale on those re-spawned vendors just to initiate them so they did not disappear on me. Since that involved touching them, will the items not appear now?

Thanks!

It depends if the maint task hit and deleted the metadata of the vendor or not, guess you will see on next restart.

[Gutboy Barrelhouse]

And thus a real world answer as to why Bas is needed without a wipe to find bugs that simply could not be found on Nova.

[Lolindir]

Yes, this is why you will not see a planned wipe before we are done

[runnwilde]

Thanks for your help. I still have the same problem no vendors as of December 22 so not sure if I have an isolated case or still a main problem

[TheAnswer]

Thanks for your help. I still have the same problem no vendors as of December 22 so not sure if I have an isolated case or still a main problem

It's not only you, it will take days to recover the items/data fully, we will announce it.

[Reano]

I will focus on Shuttles/trainers after all this vendor mess. Shuttles can be redeeded to function so they are not a prioirty, I have yet to check the trainer code to see how to recover them easly, but it should not be a big issue either.

So as you can see, it has been a pretty interesting couple of days and we have lots of work still to be done.

Thank you for your patience and happy holidays!

I was under the impression that since Naboo was capped on shuttles, I would lose the shuttle in Queens Market if I tried to redeed and re drop it. Due to a queue of city's waiting to get their shuttle.
If someone could clarify/debunk this I'd appreciate it. I'd rather wait with no shuttle, than lose the shuttle completely.

Thanks for the work man, and hope you have a great Christmas. You deserve it. Ha.

[Malatok]

Thanks for the detailed explanation TA and happy holidays!

[Poobacca]

I will be able to, for the vendors that completely got wiped from current basilisk, create special containers and reinsert their items and give them back to the vendor owners, this seems like the fastest task and one that involves less hacks and consequently less potential issues down the road.

That is just one example of what we can do, theres other options of course since the data is still in the backups, but we are leaning towards that for now.

I will focus on Shuttles/trainers after all this vendor mess. Shuttles can be redeeded to function so they are not a prioirty, I have yet to check the trainer code to see how to recover them easly, but it should not be a big issue either.

So as you can see, it has been a pretty interesting couple of days and we have lots of work still to be done.

Thank you for your patience and happy holidays!

Special containers..... probably with a huge item limit. That would work. They would make a great way to move your stuff as well when moving your house. An alternative to the NGE house packup option. Too bad you will probably delete these special containers when this issue is solved.

If we have a missing player city shuttle, we can redeed it to fix it right?

As far as trainers are concerned, why even bother (other than to fix the deleting problem)? Can't we just place a new one?

[Aekzo]

I was under the impression that since Naboo was capped on shuttles, I would lose the shuttle in Queens Market if I tried to redeed and re drop it. Due to a queue of city's waiting to get their shuttle.
If someone could clarify/debunk this I'd appreciate it. I'd rather wait with no shuttle, than lose the shuttle completely.

Thanks for the work man, and hope you have a great Christmas. You deserve it. Ha.

No problem redeeding Temenos Island just now. As I suspected, the task for shuttle queue does not run immediately, so you should be fine, too.

[stilgarfett]

Thanks very much for the detailed explanation TA! I'm no coder but I am very interested in the project and it's great to have a better understanding of what is going on. I appreciate all of your and the whole teams efforts!

[TapVallian]

I saw the words "aggressive rollback" in TheAnswers detailed reply. I wasn't clear on if that was a behind the scenes thing just to get the data, or if it meant it would be applied to Basilisk at some point? Should we not do anything important over the next few days because of an impending rollback?

Thanks!

[Vlada]

You should play like you normally play. There wont be any more rollbacks because of this issue.

[TapVallian]

You should play like you normally play. There wont be any more rollbacks because of this issue.

Thank you!

[Ivojedi]

I was under the impression that since Naboo was capped on shuttles, I would lose the shuttle in Queens Market if I tried to redeed and re drop it. Due to a queue of city's waiting to get their shuttle.
If someone could clarify/debunk this I'd appreciate it. I'd rather wait with no shuttle, than lose the shuttle completely.

Thanks for the work man, and hope you have a great Christmas. You deserve it. Ha.

There is no cap on shuttles. There is a cap on how many cities can be rank 4 and above. A rank 4 or 5 city can always place a shuttle if they don't have one, regardless of what other cities may or may not have. Re-deeding a shuttleport will not cause your city to drop in rank.

[Reano]

There is no cap on shuttles. There is a cap on how many cities can be rank 4 and above. A rank 4 or 5 city can always place a shuttle if they don't have one, regardless of what other cities may or may not have. Re-deeding a shuttleport will not cause your city to drop in rank.


That's what i needed to hear. Thanks for the response and have a great Christmas.

[ahoki]

TA dont miss any holidays over it brother... but good work sir

thanks to everyone who has been so helpful

[Hurst]

Thank you! Just replied back to an email I had concerning this issue. I have been down and out for the past couple of days with a bad cold. Glad to see that all is not lost. Thanks to all the staff. Happy Holidays and Thank you again.

[RedDawg]

thank you for hard work on basilisk our test server , I haven't logged on in several days im hoping all my junk is still there as its fun testing action on bas,

[darkliefSG]

I will be able to, for the vendors that completely got wiped from current basilisk, create special containers and reinsert their items and give them back to the vendor owners, this seems like the fastest task and one that involves less hacks and consequently less potential issues down the road.


TA haz much data hax in SQL for xmas :(

Honestly vendors were really not reliable on back in live, and when they were bugged or people lost things SOE just told the player tough&*(. So I've never understood why people keep vendors more than 6-8 months at a time just from a database perspective. The same goes got using them as storage, always was and still is a bad idea.

On a brighter note, please respawn these "special containers" as vicious squall's with heavy armor 120k HAM and an AOE poison attack in Theed (make sure starport remains disabled). I think reclaiming one's stuff should be an adventure....

SWGemu The Squall Awakens (Xmas 2015)

Sounds legit

Thank you SWGemu team for all the hard work, and on a holiday!

Cheers!

[Farelli]

On a brighter note, please respawn these "special containers" as vicious squall's with heavy armor 120k HAM and an AOE poison attack in Theed (make sure starport remains disabled). I think reclaiming one's stuff should be an adventure....

SWGemu The Squall Awakens (Xmas 2015)

Sounds legit

Thank you SWGemu team for all the hard work, and on a holiday!

Cheers!

lmao :D. Great idea for the event team!

[shilo]

Server restarted, and vendors are still empty. They must have been wiped with the maintenance thingy you were talking about.

Also, I was thinking. This bug could have only shown up if people were playing on Basilisk rather than testing on NOVA TC. I know some devs lament the fact that more people play on Bas, than test on TC. I guess both are important! With TC having more active roll in testing and development, and Basilisk in finding hidden errors that compile over time.

[Lolindir]

This is why we have said no to wipes, no matter how many polls where made ;)

The reason we stress for people to log on Nova, is that relative to Basilisk, almost no one log in on Nova to test and help with the new code/bug fixes.

[Asifab19]

I personally do not have any of my vendors missing thankfully. Just wanted to say thanks to the staff for working this hard to find and then fix the issue that caused this and over a holiday week. Great work and its much appreciated. Hope you all have a great holiday!

[Chainsaw]

All my vendors are still gone. What do?

[cubor]

An interesting question:

as you know master merchant item limit is 4000 items. Before my vendor disappeared, I almost has 3800 or a little bit more items on my vendors.

While waiting if theanswer comes back with a solution, I placed a new vendor and starting to stock it up.

So, if my vendors will come back, then most probably I will be exceed 4000 item limit.

What will happen then? Any idea? :)

[weedie]

All my vendors are still gone. What do?
Be patient, TA is still working on it. Here (http://www.swgemu.com/forums/showthread.php?t=173921&p=1280160&viewfull=1#post1280160) is a detailed explanation what he's been working on and what the plans are etc. regarding the vendor issue.

[MarisVarn]

I know you are working steadily without being paid, but I'm going to risk upsetting someone by asking one question. Is there any place or address that I should send information about my vendors to help you find them? For example, the vendor name, location (I am standing on them in my mall), and other relevant information such as if they were tagged as searchable from the galactic bazaar terminals. I have read the posts and if you posted such a recommendation, I missed it. While I like others do not need my vendors immediately, I dread that they could cycle out of their items which would cause an automatic self-delete. Thankfully, I've done well enough in business that I don't need them right now, and I do have a few warehouses of items, but losing that much would be .... painful.

My thanks.

Happy Christmas, Happy Chanakah, Happy New Year, As salaam alaikum.

[nee2earth]

Is there any place or address that I should send information about my vendors to help you find them?

TA already found them/everyone's...but is still working on things.

So you're more than welcome to post yours here in this thread though, if compelled.

[Gingah]

I am missing the following:

Kallachi Resources from Emberlene Emporium (-13 5622 naboo)
Gin Auto Sales from Emberlene Emporium (-21 5600 naboo,)

Both wookies in black ceremonial armor[...]

Both of these are still missing, and both had ample maintenance before this whole thing started.

EDIT: Chatted with Niffer, and I guess the issue is still ongoing. I interpreted nee2earth's reply incorrectly as meaning that it was resolved.

[nee2earth]

. I interpreted nee2earth's reply incorrectly as meaning that it was resolved.

I get mis-interpreted a lot and it's usually my fault lol so don't worry about it.

I have since *edited* my above post too.

[nemesix]

I have two vendors missing on Naboo -5540, 3098. All three of my wife's vendors at the same shop are gone too.

Storage vendor at -5846, 3142 Naboo, also gone.

[taylaria]

Yes, I have three missing at the shop south of Theed as Nem mentioned, above. Also missing is one at -1229, 4112 on Rori (Savareen)

[Arcanis]

Now we are in state where we still have a bunch of vendors in the database with no position info, those are "easy" to recover, we can spawn them all in a common place and let their owners retrieve the items. But we also have completely missing vendors that got wiped when their maintanence task hit.

So if you do choose to use that route, would inventory limits be lifted so people can take everything off their vendor and get it back to their storage/vendor locations in one trip? I know some vendors have thousands upon thousands of items in them; I can't imagine some people trying to go back and forth with the current inventory limit.

[Cherokaa]

So if you do choose to use that route, would inventory limits be lifted so people can take everything off their vendor and get it back to their storage/vendor locations in one trip? I know some vendors have thousands upon thousands of items in them; I can't imagine some people trying to go back and forth with the current inventory limit.

My thoughts exactly. I have 5 vendors across 2 characters which have gone missing and I have thousands of items. What will be implemented so that I may carry my vendors back to my shop without exceeding my inventory limit? I usually carry a lot of stuff which I often use and moving things back 79 or 80 things at a time would become awfully tedious.

[nee2earth]

So if you do choose to use that route, would inventory limits be lifted?

Highly doubtful , since that would not only involve extra coding but also would not exactly be the wisest thing to do (for obvious reasons) .

Anyways, once this *holiday break* is over, i'm sure TA will post a more definitive update.

[Onilwyn]

What will happen if items fall off the *invisible* vendors and the vendors aren't restored in time?

[ahoki]

for the record... I am still missing 5 vendors. But thought they were invisible.... I was able to lay max vendor count, so theyre not being recognized in the count.

I dont care either way at this point just feeding info

[Tunkson]

What will happen if items fall off the *invisible* vendors and the vendors aren't restored in time?

I don't think that will happen. 7 of my 8 vendors are gone (the 8th being the dropoff terminal), but I already know that something on the vendors expired. Yet, I received no mail saying such. The way I look at it is that they are "frozen in time in a parallel universe". If they did exist, albeit invisible, I would have at least gotten a mail about them expiring. That didn't happen though (note at this point that the items don't appear via bazaar either), so it does appear like they are frozen/gone. Since they're in that state, things will not expire, and the vendor's timer will not run out.

[willo]

hi 6 of my vendors have disappeared, hope you get it fixed soon

[willo]

i have 6 vendors that have disappeared in new melnibone on dantooine 325 3883


thanks

[Vlada]

Following the example of vendors and shuttle pilots, trainers too have gone on strike and are demanding an increase of the minimum wage. ATM it is unknown where the gathering of disgruntled trainers is going to happen, all we know is that they have left their post and are nowhere to be found. Since management has another strike to deal with first, trainers will be put on the back-burner till the negotiations with vendors are concluded.

We do have a development in this situation, it appears that management has reached an understanding with the trainers that are still at their post doing their job and they wont be joining the strike, on the other management decided to cut their loses, which means if approved by our CEO and after the next city update all the trainers that are not in their post will be terminated, city mayors will be allowed to replace them with new ones.

We apologize for this inconvenience and we hope we will have this issue resolved soon.







For those that need further clarification, similar thing that happened to vendors happened to trainers. Issue will be addressed but vendors are are priority atm.

Edit: Issue has been fixed so trainers wont go poof again, its just waiting for TheAnswer to approve it. Those trainers that are unfortunately invisible will be removed from the DB after then next city update so city mayors can replace them with new ones if they wish.

[cubor]

And u are saying our vendors has gone to strike eh???

This... Ungrateful *****es...

I gave them perfect clothes, a good salary, a perfect place to live, every kind of food and drink and still.... They... No, no, no!!

I am gonna so kick their as..... when and if they came back.

I just ask them to work 24 hours a day. That's all!!! Whyyyyyyyyyyyyyy.....


*sigh*

[CarthAntilles]

Uh-Oh for me.

[resurection1]

All MNM Vendors gone atm, waypoint 446 - 6137, hopefully resolved soon... =)

[Pleeto]

I pulled all of my stock off of one of my vendors to restock for the new year. Right now, my stockroom has doubled the quantity of some of my items and totally lost others. The net amount of items is still the same, though. Also, I have 2 containers (was originally only 1) one is listed as a container, the other as a factory crate. There is also one factory crate that is listed as a container. Originally, I did have two containers that I put in the stockroom.

[Overmind]

Not sure if posting locations helps to narow down the search for the missing vendor poof of 2015, but I still have two down and also one offer of delivered mine contracts on another players vendor

2x missing vendors

/Way 3302 -5579 Tatooine (Overmind Stims and Buffs) -----I think was the name
/Way 3300 -5579 Tatooine (Overmind Resources and Misc)-- I think was the name

1x missing other player vendor with an offer to purchase by Groo of 800k Uguiocoghu Link-steel alum

/Way -4210 -1643 Corellia

[astroch33se]

Is there any advisory we should be aware of - like "don't create new vendors until it's fixed" or "don't create any vendors in your buildings until we get the old vendors back" - anything that we can do that will NOT complicate the issue further (for the devs).

Thanks in advance.

[Vlada]

You can place new vendors, it wont have any effect on anything Devs are doing.

[chayn]

You can place new vendors, it wont have any effect on anything Devs are doing.

But it doesn't mean they'll be there next time you log in?............ :)

[Vlada]

But it doesn't mean they'll be there next time you log in?............ :)

It does, issue has been fixed some time ago. Now TA and Devs are just looking for a way to get people items from their vendors back.

[Omens]

It does, issue has been fixed some time ago. Now TA and Devs are just looking for a way to get people items from their vendors back.

Ty for your work on this.
Guess I will go place new vendors at previous spots then....

[Chainsaw]

issue has been fixed some time ago. Now TA and Devs are just looking for a way to get people items from their vendors back.

Does that mean there will be no rollback, and vendors will not return? We need to re-place and 'move along'? (pun intended, lol)

I don't care either way.

[Miztah]

Vendors themselves will not return. We're still working out the specifics on how we'll be getting items back, but it won't be on the original vendors. If you had vendors that disappeared, you can replace them. As soon as we have a definite planned solution for items, we'll let everyone know how it'll work.

[Chainsaw]

Vendors themselves will not return. We're still working out the specifics on how we'll be getting items back, but it won't be on the original vendors. If you had vendors that disappeared, you can replace them. As soon as we have a definite planned solution for items, we'll let everyone know how it'll work.

That's what I wanted to know. Thank you.

[Obi-wan Doishe]

Interesting....I bet that's just a ridiculous amount t of items. I only lost my one vendor near the wo noted in my sig, however it had all my WS gear on it! Last time I do that....NYKE Swoops & Resources was the name of the vendor.

[Omens]

Place your Stock vendors with valuable on non npc vendors...
Seems there s less problems with them.

[Tunkson]

Vendors themselves will not return. We're still working out the specifics on how we'll be getting items back, but it won't be on the original vendors. If you had vendors that disappeared, you can replace them. As soon as we have a definite planned solution for items, we'll let everyone know how it'll work.


I suddenly feel bad for those that dressed their vendors up in RIS armor and gave them Ewok crossbows...

...granted, I dressed mine up too in various clothing/armor, but it's still good to have some sort of progress update on this. Thanks for all your continuous work, staff!

[MyFearIsMyCurse]

my question now is the timer on these MIA vendors still going? just wondering if stuff will be falling off of them while the fix is being worked on. not all of us get to check and restock every day and i'm sure some of my stuff is on the verge of meeting the time limit for dropping off.

[Vlada]

I dont think they are affected by the timer anymore. I could be wrong though.

[savacc]

I dont think they are affected by the timer anymore. I could be wrong though.According to Mitztah http://www.swgemu.com/forums/showthread.php?t=173921&page=23&p=1284013&viewfull=1#post1284013 all missing vendors are gone and not coming back, so no you do not need to worry about anything "timing out" on them - its already gone.

According to TA http://www.swgemu.com/forums/showthread.php?t=173921&page=19&p=1280160&viewfull=1#post1280160 He has a backup database with the missing vendors and will attempt to retrieve the items from the missing vendors and allow owners to go somewhere and get their missing stuff. Even if timers still existed on the missing (gone, deleted, never coming back) vendors, it still wouldn't matter since TA will be working from a backup database, not a current one being affected by timers.

[MyFearIsMyCurse]

Right on. That was the only thing I hadn't seen yet. Thanks!

[Obi-wan Doishe]

What about the maintenance in the vendors? I have heard some cats had quite a few credits tucked away in them or at least part of it.

[cubor]

Vendors are in a stasis field as far as I understand. So, vendor maintenance or expiration date, or out of fashion concepts are null value after that point.
Forget about the vendors imo.

But the TA is working on products inside thgem and either they will come back anyhow, or not.

This is what I understand and would like to believe :)

[Bumbi]

What about the vendor item limit? Can I create a new vendor now and have 4000 items on it, even tho my missing one had almost that?

[buellronin]

I just got a message three days ago saying that vendor was deleted....it came through emaul

[savacc]

What about the vendor item limit? Can I create a new vendor now and have 4000 items on it, even tho my missing one had almost that?Your "lost" vendors and all items on them are gone. They no longer count against your number of vendors nor items limits.

The devs have said they will not attempt to retrieve the vendors themselves, they are gone gone, never coming aback. So make new ones. The items, the devs have said, they are trying to retrieve for you. It would seem to me that you would be wise to leave room on your new vendors for the old items, or make some other plans to store them.

[Onilwyn]

I just got a message three days ago saying that vendor was deleted....it came through emaul

I got one as well stating my vendor was deleted.

[Scurby]

Your "lost" vendors and all items on them are gone. They no longer count against your number of vendors nor items limits.

The devs have said they will not attempt to retrieve the vendors themselves, they are gone gone, never coming aback. So make new ones. The items, the devs have said, they are trying to retrieve for you. It would seem to me that you would be wise to leave room on your new vendors for the old items, or make some other plans to store them.

You are completely incorrect. Please don't assume such things.

[cubor]

You are completely incorrect. Please don't assume such things.


Vendors themselves will not return. We're still working out the specifics on how we'll be getting items back, but it won't be on the original vendors. If you had vendors that disappeared, you can replace them. As soon as we have a definite planned solution for items, we'll let everyone know how it'll work.

One of these quotes must be mistaken. Or am I?

[Scurby]

One of these quotes must be mistaken. Or am I?

The part by savacc is. Yes. Miztah is correct

> Your "lost" vendors and all items on them are gone. They no longer count against your number of vendors nor items limits.

[savacc]

One would hope that Scurby is kept "in the loop" on this matter, but he may not be. The devs do not have any solution yet for QA to test. It is also quite possible that Scruby has not kept up on this issue because he has no personal connection, unlike many of us. Scruby is a busy man with a vital job in this Emu.

You posted while I was


The part by savacc is. Yes. Miztah is correct

> Your "lost" vendors and all items on them are gone. They no longer count against your number of vendors nor items limits.Which part? Are you suggesting that deleted vendors count against our vendor limits and our item limits?

[Ivojedi]

The part where you say "all items on them are gone." The items are not gone and TA is working to recover them.

[Scurby]

The part where you say "all items on them are gone." The items are not gone and TA is working to recover them.

This ^
And you forget, savacc, I watch everything. :)

[savacc]

Well guys, first I would like to say I respect the two of you immensely, but your definition of "gone" seems inadequate to me. If they are not "gone" then where are they? I have been checking nearly everyday and they are not in my guildhall where they are supposed to be, thus I say they are "gone". I went further and said they are "deleted", will you dispute that word too? I could dig up the quote from TA where he uses the term "deleted". It would seem to me that a reasonable synonym of "deleted" is "gone". I know it is just semantics.

However you are also misquoting me and mischaracterizing my statements. I said the vendors and Items are "gone" in context of counting against vendor limits and Item limits. I clearly go on to say that TA is trying to retrieve items, but not the vendors. Here is my post:

According to Mitztah http://www.swgemu.com/forums/showthread.php?t=173921&page=23&p=1284013&viewfull=1#post1284013 all missing vendors are gone and not coming back, so no you do not need to worry about anything "timing out" on them - its already gone.

According to TA http://www.swgemu.com/forums/showthread.php?t=173921&page=19&p=1280160&viewfull=1#post1280160 He has a backup database with the missing vendors and will attempt to retrieve the items from the missing vendors and allow owners to go somewhere and get their missing stuff. Even if timers still existed on the missing (gone, deleted, never coming back) vendors, it still wouldn't matter since TA will be working from a backup database, not a current one being affected by timers.Here is a second post

Your "lost" vendors and all items on them are gone. They no longer count against your number of vendors nor items limits.

The devs have said they will not attempt to retrieve the vendors themselves, they are gone gone, never coming aback. So make new ones. The items, the devs have said, they are trying to retrieve for you. It would seem to me that you would be wise to leave room on your new vendors for the old items, or make some other plans to store them.I dont know why it is separating into two quotes. they are in the same post.

So Scurb, Ivo, where am I wrong?

Will you say the items are gone for now, but maybe not for good, if TA can get them back?

[Lolindir]

TA said something about where the items are earlier in this thread.

[savacc]

TA said something about where the items are earlier in this thread.Yes, I link to it above. I just reread it. TA never uses the word "gone", instead he says "missing", "deleted" and "wiped" in reference to the current Basilisk database.

[Ondow]

So there still might be a rollback? Because I was about to logging again during this Christmas due to plain nostalgia, but this question kept me out of it. Anyway, good luck with this issue and keep up the great job you all are doing guys.

[Lolindir]

No, there will not be any more rollbacks.

[Thrax989]

Yes, I link to it above. I just reread it. TA never uses the word "gone", instead he says "missing", "deleted" and "wiped" in reference to the current Basilisk database.

All objects in game created have a OID (object ID) they can be recovered they are probably in the database still Let them work there magic sure soon more light will be shed on where and how you can get your stuff back once they properly get everything in order for everyone.

Even Vendors have OID so mostly everything in the game that's stored in the Database can be recovered at some point as long as its not (corrupt)

[TheAnswer]

Sorry guys I have been busy with real-life lately so I couldnt work on the issue a lot. The following week should be more productive and we will post some updates.

[Omens]

Sorry guys I have been busy with real-life lately so I couldnt work on the issue a lot. The following week should be more productive and we will post some updates.

Np Answer, always Real Life first ! :)

[HujSkurwyszn]

Sorry guys I have been busy with real-life lately so I couldnt work on the issue a lot. The following week should be more productive and we will post some updates.

It is quite all right, you work your rear end off for free so we can all enjoy this great game!!!!!! We all appreciate your efforts and thank you once again for bringing so much happiness to us all. Please take care!

[caveshmoe2]

Just figured I'd take a shot at checking in on any possible fix/ update for the vendor purge - and of course, thank you for all your efforts in figuring out how these things happen. Still have some Bivoli in the freezer to sell and cases of Brandy to keep you warm during those storm power outages :)

[savacc]

I can not be the only one watching this thread every day and becoming disheartened that an entire week has gone by and no word at all. I suppose that there is really no time limit and TA can keep working on this until it gets done. But realistically, there has to be a point where he, and everyone else, says, "It's been so long ago now, everyone has moved on and it is no longer a productive use of time to keep working on this." That point has to be coming soon (not even using "soon" the way soon is often used in this forum).

[Khai-Han]

But realistically, there has to be a point where he, and everyone else, says, "It's been so long ago now, everyone has moved on and it is no longer a productive use of time to keep working on this." That point has to be coming soon (not even using "soon" the way soon is often used in this forum).

What if you assume that said point is right now? That way you might get a surprise if, in a few weeks, the items you lost get restored.

[Iluvatar]

I think many merchants have, indeed, moved on but still remain hopeful of stock restoration. That said, I trust the team to do what is in the best interest of continued development. Nothing more and nothing less. I, for one, will just remain patient and continue following this thread for updates.

[othsaruna]

I've been checking in here regularly and haven't become disheartened. The dev team has expressed confidence that the items will be restored so that's what I expect to happen until told otherwise. We were told it wasn't a simple fix and would take time. So I wait patiently.

[okie1952]

I agree it is time to move on we all apperciate what has been done to try and fix this but looking
Forward is so much better than looking back.
Thank you so much for all you do! It is Time let us move on.

[ebayne]

2 things can be true at the same time. It might be true that most folks who no longer have access to the items in question have moved on. It might also be true that those folks would really appreciate getting those items back and consider the efforts to make that happen a worthwhile endeavor.

[buellronin]

can we just use the honor system and let each player email vlada what they lost in their vendor and have the answer replace it?

id realy like my hard earned 40 adk's back.

[astroch33se]

How about an update? It's been some weeks since the last valid post from the dev's - can we get a hint of what transpired lately?

[Hurst]

Stopped by to check in on the status... And I agree with Manky.

[chayn]

Would I like to get my SEA vendor back?... sure

IF something happens to that end, great....... but my sentiment atm is staffs efforts are best spent elsewhere, this is alpha so, "move along.... nothing to see here"...

[emperornergal]

Would I like to get my SEA vendor back?... sure

IF something happens to that end, great....... but my sentiment atm is staffs efforts are best spent elsewhere, this is alpha so, "move along.... nothing to see here"...

Beta*

Alpha would be a much less playable game. Features do get added in Beta, not to mention the client is finished.

It's crucial they figure this out because it's game breaking for a release.

[Lolindir]

Beta*

Alpha would be a much less playable game. Features do get added in Beta, not to mention the client is finished.

It's crucial they figure this out because it's game breaking for a release.We are in alpha.

Our devs have fixed the issue that caused this. The challenge now is to find the needed info from the database to give back the items that disappeared, if I have understood this correctly

[cackelz]

We are in alpha.

Our devs have fixed the issue that caused this. The challenge now is to find the needed info from the database to give back the items that disappeared, if I have understood this correctly

This is one hell of a complete alpha then. not everything but alot. ive been under the impression of a beta for the last couple years.

[novak64]

This is one hell of a complete alpha then. not everything but alot. ive been under the impression of a beta for the last couple years.
No Jedi. No JTL. Shipwright is incomplete. Lots of smaller things not in or functioning correctly.
This is definitely Alpha. It's a very playable, very stable Alpha, but still...Alpha.

This is truly a testament to the skills of the project team. Count yourselves lucky everyone. In the real world, this kind of work is very expensive. We are being treated.

[Lolindir]

No Jedi. No JTL. Shipwright is incomplete. Lots of smaller things not in or functioning correctly.
This is definitely Alpha. It's a very playable, very stable Alpha, but still...Alpha.

This is truly a testament to the skills of the project team. Count yourselves lucky everyone. In the real world, this kind of work is very expensive. We are being treated.+1 To you sir

[puddel]

If you ask me the Dev have to work with game improvements, and not rollback to try to find lost pixels. This game is in Alpha and dev need all time to move forward. Soon we all get wiped due game release anyway.
I pay my donations to get the game move forward to first beta then a release.

[MyFearIsMyCurse]

If you ask me the Dev have to work with game improvements, and not rollback to try to find lost pixels. This game is in Alpha and dev need all time to move forward. Soon we all get wiped due game release anyway.
I pay my donations to get the game move forward to first beta then a release.

says the person who started playing a couple weeks ago and lost NOTHING.

[novak64]

says the person who started playing a couple weeks ago and lost NOTHING.
That doesn't make the opinion less valid.
We all know the risks associated with a project in the Alpha phase of development (or at least we should). If the Answer manages to find your stuff while still trying to move the project forward, hallelujah. If not, move on and don't look back.
If these don't suffice, cancel your sub and ask for a refund.

[MyFearIsMyCurse]

That doesn't make the opinion less valid.
We all know the risks associated with a project in the Alpha phase of development (or at least we should). If the Answer manages to find your stuff while still trying to move the project forward, hallelujah. If not, move on and don't look back.
If these don't suffice, cancel your sub and ask for a refund.


That had nothing do the risk/reward. The point was its so easy to say just wipe it when you only just started and nothing invested. I already chalked everything up as a loss so it doesn't matter to me anymore.

[novak64]

That had nothing do the risk/reward. The point was its so easy to say just wipe it when you only just started and nothing invested. I already chalked everything up as a loss so it doesn't matter to me anymore.
Again, this has nothing to do with the validity of the comment.
Ad hominem, you're doing it.

[taylaria]

*continues to hope!*

[lipster]

I'm still hopeful that someone in the development team will shed a little light on where we are with item return. I understand that there are developmental priorities and this may not be one of them. But even a "Your items are wiped. Nothing will be returned." is a lot better than no word at all.

So if anyone in the know has a couple of minutes to spare, it would be greatly appreciated if you could just give us some idea.

No matter the outcome, thank you to those of you who give of your time to the project.

IGN: Harobed

[Vlada]

Because fix for this will requre a DB update that will take some 7 or 8 hours and Publish 8 will need one too. It was decided to do both at the same time. So "fix" (or whatever we decide to call it) for this issue will be part of Publish 8.

[Gutboy Barrelhouse]

Because fix for this will requre a DB update that will take some 7 or 8 hours and Publish 8 will need one too. It was decided to do both at the same time. So "fix" (or whatever we decide to call it) for this issue will be part of Publish 8.


Good to see this information at last. Will this require that the merchants involved need to have open slots for vendors, I know I have replaced some vendors and if we get all the "missing vendors" back I will be well over my limit of 12 at that point.

[buellronin]

Good question

[Vlada]

Good to see this information at last. Will this require that the merchants involved need to have open slots for vendors, I know I have replaced some vendors and if we get all the "missing vendors" back I will be well over my limit of 12 at that point.

No i dont believe so, i think that the items from vendors will be distributed in some sort of packs or containers.

[lipster]

Thank you very much for the update, Vlada. Much appreciated.

[HujSkurwyszn]

You guys are awesome, I do not spend tons of time on here(the forums not the game, I am on constantly playing), but the fact you (Devs) have worked so hard on this is deeply appreciated. Thanks again for the efforts to provide us with this great experience!

[Jaws]

+5 space crackers to the team for recovering the db to make it useable!!!

[taylaria]

This is amazing news :D

[DemonThinker]

Has it been fixed by now?

[Vlada]

Because fix for this will requre a DB update that will take some 7 or 8 hours and Publish 8 will need one too. It was decided to do both at the same time. So "fix" (or whatever we decide to call it) for this issue will be part of Publish 8.

https://shine4women.com/wp-content/uploads/2014/05/Look-up1.jpg


Has it been fixed by now?

[taylaria]

I can't wait to find out the method for this fix :)

[emperornergal]

I can't wait to find out the method for this fix :)

Just keep making empty promises. They keep telling people different things....

[Vlada]

Bad news folks


(06/05/16-15:37) <@Vlada> What about stuff from missing vendors?
(06/05/16-15:39) <%TA> bad news there, we couldnt run the full db read ran out of space for log files
(06/05/16-15:40) <%TA> couldnt even run reozes update
(06/05/16-15:40) <%TA> had to change the data lazily
(06/05/16-15:40) <%TA> anyway after this is stable i'll come back to this

You'll have to wait a while longer.

[Fallon Noir]

Thank you for the update, Vlada.

[Vlada]

Unfortunately not everything went as originally planned.

Sorry again.

[Pitchcontrol]

Playing a game in alpha stage is like playing soccer in a minefield... We all know the risk ... But I think we should be grateful that we are still able to play our beloved swg.

[taylaria]

Is this still on the 'gonna fix' list?

[Lolindir]

Yes

[Gutboy Barrelhouse]

Any update to this, is it still on the radar?

[TheAnswer]

Any update to this, is it still on the radar?

Unfortunately no, I don't have the time/budget to deal with this right now. It has forced us to create better tools to deal with issues like these though...

[Genshy]

Did just the old Vendors disappear or also some new placed ones?