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Vlada
09-26-2013, 10:17 AM
Logon server offline

09/26/2013
The SWGEMu Staff


EDIT:

WE ARE BACK ONLINE!!!



Logon server offline - 09/26/2013


Our logon server is currently offline, it is a server side issue so we really don't know how log this downtime will last. Please be patient, any and all updates on logon server status will be posted here.

We apologize for this inconvenience and thank you for your support.



~The SWGEmu Staff

Viaron
09-26-2013, 01:12 PM
How log it will last?

Glenac
09-26-2013, 01:26 PM
a very log log time

Vlada
09-26-2013, 01:52 PM
Looks like its fixed.

jundan_tresko
09-26-2013, 02:40 PM
It seems that some of us are still having issues -- getting erroneous 'Wrong Password' when trying to login to game, forum logout/login is ok.

Is there some action we can or need to take on our ends to correct this (have already restarted computer and network hardware), or does something need to happen server side?

VE_Strange
09-26-2013, 02:46 PM
it worked fine for me just now. Two toons logged in, business as usual ;)

VeliciaL
09-26-2013, 02:50 PM
I'm getting "Wrong password" errors as well. If it's something on my end I'd love to know how to fix it.

VE_Strange
09-26-2013, 03:07 PM
the only fix that I know of would be to reset your password here on the forums, do a hard log, maybe a reboot of your comp to erase any temp files, and try again.

jundan_tresko
09-26-2013, 03:48 PM
The reset worked.

Thanks Strange!

Thanks SWGEmu Devs & Support!

elace2
09-26-2013, 04:13 PM
The reset worked.

Thanks Strange!

Thanks SWGEmu Devs & Support!
at this account not the other account everything works fine
alone elace2 writes it "wrong password" new password didn't work , password change in the forum not working

sorry for my bad english is online translator

Vlada
09-26-2013, 04:41 PM
When you get a wrong password error just change your password here on forums.

elace2
09-26-2013, 04:54 PM
I tried second time it does not work

I get a new password by e-mail that works
I can login to the forum but not in the game

change own password in the forum does not work

Vlada
09-26-2013, 05:01 PM
Here is what you need to do when you reset it:
1. Log off forums and close all game clients
2. Reset password
3. Wait 10 minutes
4. Log on our forums
5. Attempt to change your password from settings
6. Try the game
7a. If you get a wrong pass message wait for another 10 minutes and try again. Or try a different browser. If it fails come to our live support.
7b. If you are able to log in game... Have fun.

elace2
09-26-2013, 05:28 PM
Thanks Vlada
now it works

VeliciaL
09-26-2013, 08:05 PM
Took some faffing about with the password system but it worked. Thanks Vlada!

WhtKntAssassin
09-27-2013, 03:59 AM
Now some of us can't log in to our characters, getting Time Out notices, or game freezes.. however, we can log in to other characters on our account perfectly fine. Any idea what this is all about?

VE_Strange
09-27-2013, 04:12 AM
was your toon inside an id tent or something?

WhtKntAssassin
09-27-2013, 04:13 AM
If I remember correctly, he was inside of a Cloning Facility because I had just died.. on Dantooine.

VE_Strange
09-27-2013, 04:18 AM
I would submit a ticket. Let one of the staff help you, I dont have a solution, sorry.

If one toon is logging in fine and others arent on the same account, then that is beyond my skill level ;)

Good luck!

WhtKntAssassin
09-27-2013, 04:15 PM
Submitted a ticket, and it got solved no more than an hour later. Excellent response time from this Staff. Seriously. Keep up the excellent work, SWGEmu Staffers!

Vlada
09-27-2013, 04:46 PM
Submitted a ticket, and it got solved no more than an hour later. Excellent response time from this Staff. Seriously. Keep up the excellent work, SWGEmu Staffers!

Ill pass that along to our support team.

chayn
10-20-2013, 09:57 PM
I'm logging in just fine off of LPE now..... to bad my house and all my server best chef resources went poof..... :(

Viaron
10-20-2013, 09:59 PM
I'm logging in just fine off of LPE now..... to bad my house and all my server best chef resources went poof..... :(
This thread is from August.

chayn
10-21-2013, 07:23 PM
This thread is from August.

Oh well, guess I wont be a Chef any more....