Multiple Accounts Requests & Other Account Issues
Updated: May 2016
Requests for multiple users within a household and other account requests/problems should be submitted via Support Link. This ticket should come from the account holder only (this is the person who has had the first account created). If the account belongs to a minor (youth under the age of 18), a parent or guardian may communicate with us on their behalf. A relative or friend may not send in these request for you. SWGEmu accounts should always be created from the account holder's place of residence.
When writing to us:
Please include the account names and email for the account of everyone that will be playing from your IP address. Please note on your ticket if the account belongs to a minor.
Failure to comply with all of the above will dramatically reduce our ability to provide support in a timely manner.
Thank you for your cooperation in this matter.
Update: January, 2016
When requesting permission for 2 accounts we now request a photo of only the legitimate CDs for each person playing and a piece of paper that states each account name, the email for each account. A photo of the CDs will prove that each account has their own legal copies; as copyright laws lend to personal use; each person must have their own set, there are no exceptions.
We now require photographic evidence for requests that include more than two (3 or over) accounts for security reasons. This entails including a picture that assures the SWGEmu Staff team that there are as many members present as is being requested for multiple account household access. Included in this picture must be all players with an account (faces do not need to be seen), papers noting the account names, email addresses, and the CD set for each account. Every account will have to have their own legitimate CDís to play just like any other SWGEmu member is required to play with, as copyright laws lend to personal use; each person must have their own set, there are no exceptions.
LAN Parties must also request multiple accounts even if it is just for one night. Different rules apply. We must have a photo of all legitimate CDs for each person playing and a piece of paper that states each account name, the email for each account, and a photo of all the consoles that will be played from. Please be sure and give us 24 hour notice so we are sure the accounts are entered into our database. We also must ask the host to log into the game so we can retrieve the IP address of where the LAN party is being held. Once the party has ended no one should be logged in without a multiple account request being sent in.
Update: July, 2015
Maximum number of accounts allowed in the same household is 6.
Please note that LAN parties are the only exception since they are not permanent.
Update: May, 2016
In an effort to minimize ban evasion attempts using approved Multiple Household Accounts we are forced to introduce an amendment to our Multiple Household Account rules:
- If a member of the household gets banned (for whatever reason) all the registered multiple accounts will be banned with it.
- If one of the household accounts is permanently banned, all household accounts will be permanently banned with it.
~ The SWGEmu Staff