I was a former beta tester and I loved this game. That is why I so much wanted to be a part of it for launch.
Sadly however, that does not seem like it is going to come to fruition on ANY server.
I arrived home from the store with my CE in hand and just a little bit giddy... only to find out the servers hadn't been launched yet.
I then proceeded, like the untold thousands, to wait 10 hours to even get subscribed. Quite exasperating to say the least. I finally got 'subscribed' about 930pm est.
From there on, I've been unable to fully create a character due to servers going down constantly. I've been unable several times, including right now, to find ANY server up at all.
I'm very unsatisfied that the CE art book is NOT hardcover like advertised and think that borders on fraudulent advertising.
I'm disturbed that I may not get 'my' name because thousands of people tried subscribing HOURS after i began and got 'lucky'.
You have my $79.95, but you no longer have my respect.
I still love this game, but am dissappointed to say the least.
There has been an abysmal failure in the communication here as to what was going on all day. You should have had somebody online here all day. At least one person to keep the communication flowing, if only to give 'pat answers' like, "we are working on it".
Customer Service through chat is abysmal. I am in customer service myself and the agents CSR skills were severly lacking beyond saying 'we can't help you'.
Again, you have my money.. and you will likely keep my money, because i do love this game.
These issues cannot go on. I was patient in beta when I was a tester. I understood 'issues'. As a paying customer, I neither care, nor want, to understand issues. I only care about being able to play the game that I paid for.
I'm new to the MMO world. One of those 'casual' gamers you were trying to seek. I can certainly tell you that 'casual' gamers want to 'play' the game as soon as they get it home and they do not wish to wait ten hours to even subscribe.
This launch, by all accounts, is a disaster.
You have lots of apologies to make... and you had better make them soon.
DingoBoi - Former beta tester...and almost a 'former customer'