I'd also like to comment that the CSR staff was horrible on the live chat feature. No the chat rooms, but the link you click on from the website.
Long waits then yes and no answers. Another time no answers some kind of Yoda canned response and then disconnected after waiting 15 mins.
I've got the chat transcripts if you'd like them.
I knew today would be a disaster. You had all kinds of Oracle problems during beta. I had items poofing right up until the end of beta. You never fixed or addressed it.
You had all kinds of database problems during beta. That's why all the inventory restrictions, etc. That Oracle 9 couldn't handle this game should have been evident.
On the phone. How about they are flying out to be on site for the next two weeks until there are no database problems? You're talking serious money now. If its something you've coded wrong then say so. Don't blame the database if its your fault.
I paid overnight shipping. Which is/was a waste of money now. How about all the time people wasted waiting when we were told it'd just take some time?
So a whole day of my time is worth 50 cents to you Holo? Cause that's all you're tossing me.
What we need is for you to be here more often, to warn when servers are coming down, and stop using EQ CSRs who think its funny to make people wait 15 mins and just disconnect them.
Its good you let us vent. Gamers standards have really dropped. That's everyones perogative.
So how much of a rollback or a character wipe we going to have? A wipe is going to be unacceptable.
And to the person who said we should take our games back because you don't want to meet us in game. It was people like me beta testing 18 hours plus a day to insure that this game wasted as buggy as it could have been. So don't flame us.
Read the last page of Computer Gaming World. Speaks volumes about SWG.
I'm not taking it back. You should be so lucky.
The CSRs made me more angry than anything. I beta'ed this. So it just rolls off. If you did then you know. This is nothing new.
Good luck Holo and I hope you were truthful when you said you'd let us know if you were going to call it a night and not just dissappear on us.
None of us expected the day we experienced. A lot of us have been awaiting this release for a while. Some of you for a couple of years. But from my standpoint it could have been a lot worse. If the Devs wouldn't have faced the facts and kept up the communication I would have been steamed to say the least. Kudos to the SWG team and their hard work. Their updates and honesty have turned a bad experience into a hopeful one. While others would have stuck their heads in the sand and pretended like it didn't happen, the SWG team has been with the community and fans all the way. This is why SWG is going to be such a great experience, the great Devs and the great community. This experience has only made me more excited to be a part of this great event. I foresee SWG being one of the most successful games of all time. May the force be with you...Always
Dr. Leonard McCoy
P.S. To an earlier poster, the quote was "unforeseen technical issues" not "unforeseen traffic"
Ok, now to debunk that myth. I live about 10 miles from Verant.
"Whoa! Hold up a moment here. You're actually wrong about EQ. When EQ was released, it had such a high demand, that supposedly the entire internet was shut down in that part of California. If that isn't worse, I don't really know what is."
That did not happen. I live in that part of California.
And comparing this launch to one 4 years ago is spurious. They had 4 years to learn from that. They could have learned from UO.
Had problems in beta with the database. Not being in sync with the database. Heck I was still looting 2.0 delay weapons the day before last day of beta.
For the time I was in today, seemed smoother and better frame rates, but there wasn't many people on.
Looking forward to the problem being fixed once and for all so I can just enjoy the game.
I must say, Oracle must be poopin' bricks right now. Mr. Aggressive CEO of oracle isn't looking too hot right now. Maybe he should reconsider buying PeopleSoft and concentrate on making thier software better.
As for the tinkering with the servers, have fun.
Oh, and Holocron, you're a trooper man. You and the rest of the team were probably at work at some godawful hour of like 5 o'clock this morning, and you're probably still all around. Hats off to you and your team.
I just happen to be watching We Were Soldiers. Kind'of reminicent of something that happened today.
Oh well, I'll probably go take like a four hour nap, wake up at 2:30. See if stuff is working, and hopefully play.
zzzz..zzz.z.mmrmph, i'm still here, kind. I just refuse to go to bed before I know I'll feel that "xmas morning" feeling when I awake....instantly realizing that not only is it Friday, but I'll be immersed in VR for as long as I can take it. lol...now I'm starting to sound too young
No one enjoys the hassle of registering, or not being able to play the game on the day it's released. That's pretty obvious.
No game of this magnitude can possibly launch be expected to have the first few days run without problems. That is not reasonable.
Interestingly; when I did log in finally, the game ran smooth as silk; unlike 90% of every other game I've logged into on release in the past five years.
Thank you for continuing the communication and responsiveness you did when we were in beta. It will all get worked out soon; I've no doubt. Most that agree and understand simply don't post because they don't enjoy risking being flamed or being called fanbois. I'm no fanboi, just a gamer that would like to say "Great Job" and don't forget to breathe
I know everybody there is working hard to fix these problems, and I do appreciate it. I have to say my limited experience with Oracle DBs on gene sequencers has left me in awe and shock. Awe at how quickly they gather and crunch the data when they are running well and shock at just how finicky they can be most of the time.
That said, I was shocked when I had so much trouble giving SOE a year's subscription to SWG. Also, last night I noticed about 2500 or so people nosing around the new Lithium forums as they were being put up. You could have given all us old beta testers one more task in trying to sign up for our subscriptions yesterday when the stores started "unofficially" selling SWG. You could have had 10-12 hours of lead time in knowing something was wrong with the subscribers if we hit the subscription service hard enough last night (and you left the beta servers up for someone to post on). Just 20:20 hindsight, but I did think to myself last night, "Why not at least let everyone with their disks subscribe tonight [not play the game, just subscribe for the service]. That would be 2500 less people trying to hammer their subscription through tommorrow morning."
Bryan1138 aka Bryan'sa Fickset on Bria WS resource fire sale at: 890, -4700 on Correlia 500 m east of Coronet, Bria server! aka Bryanosk on Radiant