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17.1. In-Game Help

If you are in need of help while in the game, click on the Holocron button on the toolbar or press the CTRL+ H keys. This will bring up the Holocron, a guide that answers general questions about the game. You can find more specific information by pressing the Customer Service button in that window. This will bring up the in-game Knowledge Base where you can enter text to search for solutions to common issues.

If you are not able to find the resolution to your issue, press the New Ticket button. This will allow you to write a message (commonly called a "ticket " or "petition") to our staff of Customer Service Representatives. Since tens of thousands of players are usually online at the same time, CSRs may be responding to other players ' tickets. . Your ticket is put in a queue as soon as you submit it and will be dealt with by the first available CSR.

Select the Open Ticket tab to review or delete any open requests you have made. This also is where you will see messages from the Customer Service Representative and where you can give further information if requested. You can only have one open ticket at a time, but you are welcome to list mulitple issues in it. Customer Service will respond to your ticket in the comments section (if you get a message that you have an unread ticket, check the comments section to see the reply). Be patient and your problems will be solved if they fall within the rules of the game.

 

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