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17.2. Out Of Game Support

If you have questions regarding technical issues or your account and/or billing ( i.e. Registration, Password Recovery, Subscribing, Cancellation, etc.), please contact Sony Online Entertainment Customer Service in one of the following methods:

SEARCH OUR KNOWLEDGE BASE
You can visit our Knowledge Base out of the game as well for a comprehensive auto self- help system that is up to date with the latest information and issues located at:

http://help.station.sony.com/esupport/esupport/consumer/esupport.asp

EMAIL SUPPORT
You may also reach us by e-mail at swghelp@soe.sony.com. Before sending your e-mail, please specify the nature of your inquiry in the subject of your e-mail ( i.e., technical issue, account issue, billing issue, in-game bug). A Customer Service Representative will respond to your e-mail as quickly as possible.

LIVE CHAT
To chat with a Live Representative through the Web site, please use our Live Chat feature: http://www.station.sony.com/en/instantchat.jsp. Live Chat hours are 9: 00 a. m. to 6: 00 p. m. ( Pacific Standard Time), Monday through Friday.

PHONE SUPPORT
If you require additional support, please contact Sony Online Entertainment between 9:00 a.m. to 6:00 p.m. (Pacific Standard Time), Monday through Friday. Our phone number can be found by visiting: http://starwarsgalaxies.station.sony.com/content.jsp?page=Contact Us

 

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